Business Analyst at Small Enterprise Finance Agency – SEFA


JOB PURPOSE: Reporting to the Program Manager, the successful candidate will be expected to provide a range of functions from defining business requirements, defining functional requirements, to defining and mapping AS-IS and TO-BE processes . Will be required to review and understand the structure, policies and operations of sefa and recommend solutions that enable the organization to achieve its objectives through specific projects and programs.

KEY PERFORMANCE AREAS: The incumbent will perform, among others, the following key focus areas:

  • Manage the business requirements phase to identify and assess business needs and make recommendations for appropriate business solutions
  • Analyze the feasibility, develop and document requirements for new processes and/or new systems and/or improvements to existing processes/systems; ensures that the process/system design meets the needs of the organization/users.
  • Develop requirements specifications based on standard templates or develop templates if not available.
  • Design and document workflow and make appropriate recommendations that will positively impact operational efficiency.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, break down high-level information gathered from multiple sources into details, summarize low-level information into a general understanding, and distinguish user request from genuine underlying needs.
  • Develop the Traceability Matrix – a cross-tabulation matrix that records requirements at each stage of the requirements gathering process. It combines high-level concepts with scope elements, which correspond to individual requirements, which correspond to the corresponding function. The matrix accounts for scope changes over the life of the project. At the end of a project, this matrix shows each function built into a system, its source, and why stated requirements may not have been met.
  • Define report specifications – purpose, attributes, owners and runtime parameters.
  • Serves as an intermediary between the client/project team and the software development team through which the requirements pass.
  • Assist in testing and quality control of processes/systems.
  • As needed, defines, develops and implements quality assurance practices and procedures, end-user test plans and other quality assurance assessments in consultation with Information Technology.
  • Works with information technology to perform testing to meet project deadlines.


  • B degree or equivalent qualification(s) with 5 years of experience in business analysis.
  • At least 5 years of management experience with strong business acumen.
  • Excellent knowledge of information and technology and must have at least 5 years of work experience in an IT environment.
  • Must have a good understanding of information and data management.
  • Proven experience working with Visio and Excel and developing and maintaining various analysis and reporting tools.


  • Project management
  • Communication and presentation skills.
  • Champion of change.
  • Problem solving and decision making skills.
  • Excellent attention to detail.
  • Proven technical and writing skills.
  • Strategic management
  • Contract management
  • Financial direction
  • Human ressources
  • Quality management
  • Policy design and implementation
  • Stakeholder management

sefa is an equal opportunity employer and as such, preference will be given to qualified candidates from the designated groups.

CLOSING DATE April 29, 2022

PLEASE NOTE: Shortlisted candidates may be required to undergo a skills assessment and verification of all their credentials. Communication will be limited to shortlisted candidates only.

Desired skills:

  • Business analysis
  • Analyze business processes
  • Workflow analysis
  • Collection of requirements
  • Traceability matrix
  • User acceptance test
  • Process as is
  • Process modeling
  • Business Process Mapping
  • Process mapping

Desired work experience:

  • 5 to 10 years Business Analysis

Desired level of qualification:

About the employer:

Small Enterprise Finance Agency Soc Ltd (sefa), a development finance institution (DFI), established to provide access to finance to small, medium and micro-enterprises (SMMEs), including cooperatives, is seeking to employ ANALYST BUSINESS. sefa is a wholly owned subsidiary of the Industrial Development Corporation (IDC) and falls under the executive authority of the Department of Small Business Development (DSBD).

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Louis R. Hancock